DLG Trusted Food / DLG Trusted Wine
The DLG certification standard for online dealers and the "DLG Trusted Food" and "DLG Trusted Wine" awards guarantee efficient, customer-oriented processes when buying and selling food and beverages online. They ensure that online dealers handle products professionally, comply with legal regulations and quality standards, and guarantee reliable logistics processes.
Certification according to "DLG Trusted Food"- and "DLG Trusted Wine" -criteria effectively supports online dealers in positioning themselves with consumers as a trustworthy, safe alternative to shopping in stationary food and beverage stores. The certification helps to close the existing trust gap in online shopping and provides additional incentives for e-commerce.
The certification includes the following points
- Refrigeration chains are maintained and products are packaged and stored under safe conditions.
- Transport packaging is checked for its proper condition as well as for resource and environmentally friendly criteria.
- Labelling and handling of the products comply with legal requirements (such as the existence of an HACCP concept).
- Product data is correctly presented in the online shop and customers have received all legally required information before purchase.
- Customer and product data are stored so that immediate action can be taken in case of necessary retrieval actions.
- Staff training on food safety and hygiene is ensured.
All criteria are taken into account during the certification process. The online dealer only receives a certificate after a successful inspection, which marks its products with "DLG Trusted Food" or "DLG Trusted Wine".
